Frequently Asked Questions
Find answers about VACY Beauty products, shipping, returns, payments, and customer support.
What makes VACY Beauty products different?
VACY Beauty creates luxurious skincare and beauty essentials inspired by confidence, self-care, and the feeling of escape. Our products are designed to support hydrated, nourished, and radiant-looking skin while making your everyday routine feel special.
Where are VACY Beauty products made?
Our formulas are made in the United States. VACY Beauty and its founder are based in Southern California.
How do I choose the right products for my skin?
Start by considering your main skincare goals, such as hydration, dryness, dullness, or the appearance of fine lines. Review the product description and directions before use. For help choosing a routine, contact our customer support team.
How should I use VACY Beauty skincare products?
Follow the directions provided on each product page and product label. In general, apply products from the lightest texture to the richest texture. Cleanse first, then use toner or serum, followed by moisturizer or facial oil. Always patch-test a new product before adding it to your full routine.
Are VACY Beauty products suitable for every skin type?
Our collection includes products for a variety of skincare needs. Because every person's skin is different, please review the ingredients and product details carefully. Discontinue use if irritation occurs and consult a qualified professional if you have a specific skin condition or sensitivity.
What shipping options are available?
Available shipping methods, delivery estimates, and costs are displayed during checkout based on your delivery address. Free shipping is available for qualifying orders over £130.
How long will my order take to arrive?
Delivery times depend on your location and the shipping method selected at checkout. Once your order has shipped, you will receive tracking information when available.
Do you ship internationally?
Shipping availability is determined by the destination entered at checkout. Enter your address during checkout to view the available shipping options and rates for your location.
What is your return or exchange policy?
Eligible items may be returned or exchanged within 30 days, subject to our return policy. Products should be returned in their original condition and packaging. Please review our full return policy or contact us before sending an item back.
What payment methods do you accept?
We accept the secure payment methods displayed at checkout. Available options may vary depending on your location and device.
Is shopping on the VACY Beauty website secure?
Yes. Payments are processed through secure checkout technology. VACY Beauty does not directly store your complete card details.
How can I contact VACY Beauty?
Please use the contact information provided on our website. Our support team aims to respond to calls and emails within 24 hours.